Amazon Can Be Frustrating!
Amazon.com is the largest shopping website network in the entire world. With nearly 615 million different customers that shop on Amazon this can cause the website to crash or have issues on rare occasions. When I say rare, I really do mean RARE. Amazon is very well oiled machine and believe it or not, when Amazon crashes or has load time or speed issues, it is usually the user's computer causing the problem rather than Amazon.com itself.
Amazon purchased substantial server technology from Rackable in 2008 that cost nearly $90 million in cash. Because of Amazon’s attention to detail, massive investment in what is estimated to be around 40,000 servers and their extreme approach to security, it is very unlikely that a website crash or slow-down is due to Amazon’s negligence.
I Have Had Problems Too
Just the other day I experienced my own issues with Amazon. Pages were not loading correctly, links would time out, the shopping cart would crash, I could not add multiple products to my shopping cart, I could not access Amazon from an external link and transactions were not processing correctly. At first, I incorrectly assumed that Amazon was having some sort of difficulty. But I am a seller, as well as an avid customer, so I checked my sales. Low and behold I was still getting a constant stream of sales. If Amazon was having site wide issues than it is unlikely that my sales would remain as steady as they were at the time. I did finally figure out was wrong and had the site working normally again within 10 minutes. Here are the steps I took:
Follow These 4 Steps to Get Amazon.com to Run Better
Step 1: Clear the cookies and search history on your browser. When your list of cookies becomes too extensive your browsing quality begins to slow because, for every website you visit, your computer has to read the cookies list to see if there are any available for the site you are trying to access.
Step 2: If you are using Windows make sure you delete your browsing history and cookies by going to Start/Control Panel/Network and Internet/Internet Options, than select the check box “Delete browsing history on exit”, click Delete, unselect the check box “Preserve Favorites Website Data”, select the check box for Temporary Internet Files, Cookies, History, Download History, Form Data, Passwords, and ActiveX Filtering and Tracking Protection Data, then click Delete at the bottom. This will clear the data stored on your computer.
Step 3: If you are using Windows you need to clean up and remove excess data in your disk space. Excess data can slow down the performance of your computer. First go to Start/Control Panel/ System and Security/Free up disk space (This should be right underneath Administrative Tools, right above Flash Player at the bottom of the page. Do not click Administrative Tools, simply click “Free Up Disk Space” below)/Select “Drive C:” in the drop down menu/Click “OK”/then, under “Files to Delete”, select the check box next to Downloaded Program Files, Temporary Internet Files, Recycle Bin, Setup Bin, Setup Log Files, Temporary Files, Thumbnails and System Archived Windows Error Reports. Now that all the files are selected make sure you do NOT press the “Clean Up System Files” button. If you click this you will have to start over. Simple press OK and excess files will be deleted. I can 100% guarantee you will not lose any recent downloads, important documents, word documents or files that you have created or need. Doing this will ONLY delete EXCESS files on your computer that serve no purpose.
Step 4: Go to Start and Restart your system. Once your computer has completed the Restart cycle open your browser and go to Amazon. You should absolutely no troubles from hence forward.
Congrats!
Performing these four steps will not only help Amazon.com run smoothly, but will also help your computer itself run much faster. If you are still having issues on Amazon after you have performed these four steps you should check your computer for a virus and have it removed or contact Amazon customer support by following the link here.
Michael Anderson
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