OK, so I have a small business I run out of my home. I have 4 employees and no time on my hands so I am always trying to find ways to maximize my time and efficiency. I officially decided I was going to purchase a brand new desk from Office Max. I have created this review for anyone who is looking for a place to buy furniture online. I hope this review helps people make a good decision about whether or not to use Office Max for their needs.

For this particular desk I physically went in to one of their local Oregon stores to see a display model before I ordered it from them. The customer service was friendly enough and they promised the world to me before I made the purchase. I was spending about $700 dollars on this new desk and they promised me that the item would be delivered the same week on  Friday if I ordered it that same day. This desk weighs about 250 pounds so I was a bit skeptical.


Low and behold they did manage to get the desk to me on time and with no real serious issues. However, I do have a couple of things I want to warn you about before making an order from OfficeMax.com or an in-store order.

Lack of Communication

One of the biggest problems I had when ordering from Office Max was that the employees had a severe lack of communication with each other. The in-store employees told me that the desk was guaranteed to be delivered the same week in only 4 days. However, when I called the actual 800 number to inquire about my delivery they informed me it could take up to 3 weeks for the delivery to arrive. I was literally fuming when I heard this. The customer service agent told me that the item was not available in their warehouses so they had to order it from the manufacturer which takes extra time. This was exactly the opposite info that the in-store clerk told me. The in-store clerk told me the item was available in a warehouse only a state away. This is the sort of lack of communication that is frustrating. Despite the fact that they did deliver the product as they told me they would before I bought it, I was very frustrated that I was given a run-around on the time it was going to take for the delivery. I could not get a concise answer.

Unresponsive Customer Service

Another smaller problem I had was that the company responsible for shipping the product for office max did not call me and tell me anything about the location of the product or how far along they were in processing the order. I did end up eventually getting some tracking info almost 48 hours after I had requested it from the shipping company. Still, when I spend $700 on piece of office furniture equipment I expect faster responses from the shipping company, and more accurate info from Office Max customer service as well. 

Missing Pieces

Finally, my third problem is that this office desk is missing 6 key pieces required to put together the drawers. This is frustrating as well because now I have a very nice unfinished desk that will no doubt take me many more weeks to complete. I am sure that it will take quite some time to get the missing pieces from the manufacturer. 

Overall Rating of Office Max

With the three negative aspects stated I will however order from Office Max in the future. Despite the missing pieces and the confusing delivery times the product itself is very high quality and is absolutely beautiful. I am very happy with my new desk from Office Max and I will go their again in the future. they also did deliver the product on time as they said they would regardless of whether or not I received contradicting information. All in all if you are looking for a quality piece of office furniture for a reasonable price and with a relatively speedy delivery time I do recommend Office Max or OfficeMax.com. Just do not expect the best customer service from the shipping agency the transports their products. The customer service of Office Max themselves is very friendly however they do show a lack of knowledge about what is going on with customer orders. If I were to give the experience a rating I would say 3 out of 5 stars.

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